Early signs of recovery are encouraging: Manish Sharma, Panasonic

NEW DELHI: As lockdown lifts there will be a distinct change in buyer behaviour. Perhaps more people will shop for white goods and other products online and depend on videos and virtual assistants for product information. Manish Sharma, president & CEO, Panasonic India & South Asia discusses the situation post lockdown, consumer behaviour, impact on manufacturing and so on. Edited excerpts:

What will be the new normal now?
The new normal is already here as home is the new office with organisations opting for the ‘digital-first’ mantra. Post Covid-19, safety will continue to be the topmost priority for employees, consumers and all related stakeholders. Even post lockdown lifts, organizations will be cautious about bringing in the full workforce immediately. We are also working on a staggered approach for our manufacturing plant, corporate office and branches.