E-commerce brought in logistics boom; now, COVID-19 pushing delivery business further ahead

What a difference a decade makes! In 2010, India’s Internet penetration was less than a fifth of what it is today, and online shopping was a phenomenon that only a handful of consumers had experienced. Arguably, the last 10 years have seen more disruptions in the Indian logistics sector, than were evident in the last 100 years. Specialization is the mantra that pervades much of what has changed, and technology has been the biggest enabler of this change.