DoT further liberalises norms for Other Service Providers

In a boost to the BPO sector in the country, the Department of Telecommunications (DoT) on Wednesday further liberalised the guidelines for Other Service Providers (OSPs).

These entities are Business Process Outsourcing (BPO) organisations providing voice-based services in India and abroad.

The guidelines further liberalised the special dispensation given to the OSPs in addition to the major measures which have been already announced and implemented in November 2020.

The liberalised guidelines announced on Wednesday would remove the distinction between domestic and international OSPs.

A BPO centre with common telecom resources will now be able to serve customers located worldwide, including in India.