Digital transformation is no longer an option, it is essential for survival: SAP Labs India MD

SAP Labs India is German enterprise software giant SAP’s second-largest development centre. SAP’s Indian operations have nearly 13,000 employees and over 11,000 customers, including 9,205 in the SME segment. In an interview with BusinessLine, Sindhu Gangadharan – Senior Vice President and Managing Director, SAP Labs India, spoke about how the company plans to transition through the difficult phase following the coronavirus pandemic. Excerpts:

Analysts are saying that the ‘new normal’ will be all about how tech companies engage with their clients. What are the major changes that you foresee post-Covid-19?

The Covid-19 situation abruptly pushed companies and employees to adapt to a new working model. In India, working from home was not widely accepted. However, overnight, customers and companies had to get comfortable with online communication, collaboration and delivery.