Digital payment cos haul up Trai, telcos for failing to curb fraud calls/SMSes

New Delhi/Mumbai: Homegrown digital payments majors such as PhonePe, Mobikwik, Infibeam Avenues, among others, have joined Paytm in criticising the telecom regulator and operators, including Reliance Jio, Vodafone Idea (Vi) and Bharti Airtel, for failing to provide adequate safeguards in curbing financial frauds where customers are being targeted through calls and SMSes.

These companies, represented by the industry body Internet and Mobile Association of India (IAMAI), have blamed the Telecom Regulatory Authority of India (Trai) for not heeding to companies’ complaints of fraudsters duping users via fake SMS headers and phishing calls.