DCPCR launches WhatsApp chatbot to make governance citizen-friendly

The Delhi Commission for Protection of Child Rights launched its WhatsApp chatbot on Wednesday with Deputy Chief Minister Manish Sisodia, terming it an important initiative to make governance citizen-friendly.

The chatbot, called ‘Bal Mitra’, is an effort to enable two-way communication between people and the child rights panel. The chatbot will help citizens and the commission to interact more effectively, according to a government statement.

Some of the features of the chatbot include complaint registration, searching information and tracking complaint status, and seeking information on admissions, among others.

Along with providing authentic information on various matters related to children and their rights, the chatbot will also ensure the confidentiality of the matters reported through it.