Customer complaints against Canadian telecoms jump to record

TORONTO: Complaints against Canadian telecoms operators spiked by more than a third in the year ending July 2019 to a record, with billing issues emerging as the most frequently raised issue, a federal complaints bureau said on Thursday.

Bell Canada, a unit of BCE Inc, was responsible for 30.5% of all complaints, Rogers Telecommunications accounted for 9.5%, and Telus Corp for 8.3%, according to the annual report of the Commission for Complaints for Telecom-television Services (CCTS).