Cranking the engine: Going beyond robotic process automation

Organisations that have embraced digital transformation have recognised the advantages that Robotic Process Automation (RPA) has to offer and many of them have implemented it in their key business areas. By enabling businesses to automate certain tasks, RPA has eliminated mundane manual tasks, enhanced cycle time thus ensuring predictability, accuracy, standardization, flexibility and better control. Further to this, businesses have experienced short pay back periods of their investment in RPA and achieved cost savings of 25-50%.

However the primary disadvantage of RPA is that while it has found acceptance for automating select simple and stable processes aimed at tactical quick wins, it has limited applicability and potential for scalability.