Covid-19 opens new doors for fintechs as users shun cash deals for digital

D K Pandey, a senior manager at beauty and wellness parlour VLCC in New Delhi has been learning a technology he has never used in his 20 years of experience at the company — contact payments.

“Over 20 per cent of the transactions done during the lockdown were through the android app. It does not require a laptop or any other machine,” says Pandey.

Another retail associate, Hitesh has learnt a new way to intimate customers about payments. This is especially for home deliveries from the supermarket he works in as store supervisor. It happens either through SMS or WhatsApp.

“Now, many customers only want to make digital payments and not cash to be on the safer side,” says the 33-year-old Hitesh.