Covid-19 gives a boost to Digital India mission

The coronavirus (Covid-19) outbreak is indirectly helping the Centre’s vision of Digital India, as many service providers, including banks and telecom operators, have significantly reduced their offline operations (some have even closed) and are asking their customers to embrace the digital form for any assistance. This trend could possibly help in speeding up digital transformation in the long term. But, the challenge is that not many customers are prepared for this drastic change.

‘Limit physical interactions’

Telecom operator Airtel said that as a safety measure for its employees, it has reduced staffing at customer care centres, due to which customers may experience an increased wait time. “We encourage you to use Airtel Thanks App for queries related to bill, payments, usage, bill plan,” it said.