Coronavirus impact: Mission critical IT-BPO staff can work from office

New Delhi: The government has issued an advisory to states to allow ‘mission critical’ employees associated with ‘essential services’ to operate from company offices. This is aimed at streamlining critical functions of IT-BPO companies, which include essential services such as healthcare and banking.

Government services such as tax administration, egovernance, cloud operation, passport services; healthcare and insurance-related processing; support to utilities such as gas, electricity, mobile network, broadband, etc and ecommerce services and support to banking and payment services have been identified as “essential services”.