Consumer forum asks Zomato to pay UT resident Rs 10K, provide 1 free meal

The State Consumer Disputes Redressal Commission of Chandigarh directed online food delivery firm, Zomato Private Limited, to provide a free meal and pay a compensation of Rs 10,000 to a Chandigarh resident for cancelling an order of pizza, which was not delivered, despite their campaign ‘Zomato users will now get their food on time guaranteed or get their money back’.

As per the case filed by Ajay Kumar Sharma on March 6, 2020, he placed an order at Italy Treat Pizza through Zomato at 10.16 pm, with a bill amounting to Rs 234 and made total payment of Rs 287.70 through Paytm, inclusive of taxes and Rs 10 for on-time delivery. However, Zomato failed to deliver the order and Sharma received a message that the order had been cancelled, along with a refund process which was initiated.