Consumer authority slaps fine of Rs 1 lakh on e-tailer for selling sub-standard pressure cookers

The Central Consumer Protection Authority (CCPA), the country’s apex consumer protection watchdog, has imposed a fine of Rs 1 lakh on online retailer Cloudtail India Pvt Ltd for selling domestic pressure cookers in violation of mandatory BIS standards.

The CCPA, headed by senior IAS officer Nidhi Khare, has also directed Cloudtail India to recall and reimburse the prices of 1,033 such pressure cookers sold to consumers, and submit a compliance report in 45 days.

The consumer protection authority passed the order against Cloudtail India for violation of consumer rights and unfair trade practice by selling domestic pressure cookers in violation of mandatory standards prescribed as per the Domestic Pressure Cooker (Quality Control) Order, 2020.