Concerns over transactions on third party apps like GPay can be redressed: NPCI

MUMBAI: The National Payments Corporation of India (NPCI) on Thursday said any issue with transactions on third party app providers like Google Pay can be redressed under the guidelines laid out by it and the Reserve Bank.

The NPCI said that “malicious news” is floating on social media which suggests that transferring money through Google Pay is not protected by the law, since the app is unauthorised.

Stating that Google Pay is a third party app provider (TPAP), the NPCI said, “All transactions made using any of the authorised TPAP are fully protected by the redressal processes laid out by applicable guidelines of NPCI/RBI and customers already have full access to the same.”