Complaints on govt helpline: Ecommerce faces the bulk of consumer bricks & mortars

NEW DELHI: E-commerce companies led by Flipkart topped the list of consumer complaints received on the government’s national helpline, which was set up to help resolve their grievances.

One in every five complaints filed on the helpline was against an e-commerce company, with Flipkart on top, according to data from the consumer affairs ministry. Besides e-commerce, banking and telecom attracted large numbers of grievances.

Flipkart, Reliance Jio and Amazon and a public-sector bank are among the companies that figure at the top, an official said.

A Flipkart spokesperson said the company has a well-defined and continuously improving programme to help customers and address their grievances promptly.