Cognizant plans ‘wellness practices’ for traumatised staff on Facebook duty

After a report claimed that content moderators at Facebook, traumatised by harsh working conditions and little emotional support, have resorted to drugs and having sex at workplace, solution provider Cognizant said it is developing “the next generation of wellness practices” for such employees.

A report in The Verge revealed that nearly 1,000 Cognizant employees at its Phoenix, Arizona, office — tasked with vetting Facebook posts flagged for pornographic material, graphic violence or hate speech — have been told “not to discuss the emotional toll that their job takes on them, even with loved ones, leading to increased feelings of isolation and anxiety”.