Cloud telephony players back govt’s proposal for regulation of OTT communication apps

At a time when government proposes to regulate the OTT communication apps such as WhatsApp, Signal, Telegram, the cloud telephony players believe that regulating OTT communication services is must for end-user protection and national security.

Cloud telephony means a communication service that provides businesses a cost-effective way to set up a virtual call centre using telecommunication network and internet, pushing aside the need for traditional systems like private telephone network or Electronic Private Automatic Branch Exchange (EPABX) used by the companies to manage client calls, or internal communications.