Cloud telephony firm Exotel acquires conversational AI platform Cogno AI

Cloud telephony firm Exotel said it has acquired Cogno AI, an artificial intelligence-powered omnichannel cloud communication platform. The acquisition will add conversational AI and co-browsing capabilities to its product suite and bring it one step closer towards being an AI-powered customer engagement platform.

The funding amount for the transaction, which is a part cash and part stock deal, was not disclosed.

Cogno AI is a conversational AI platform with an omnichannel chatbot, live chat, and co-browse capabilities. It provides customer engagement solutions for enterprises including monitoring customer sentiments, seamless onboarding of new customers, zero contact resolution for existing customers, and various digital sales and support use cases.