Chennai Centre of Genesys delivers cutting edge solutions based on cloud & AI

Global leader in contact centre solutions, Genesys has beefed up its Centre of Excellence (CoE) in Chennai to address next-generation cloud technology and conversational Artificial Intelligence (AI).

These new technologies are expected to invigorate BPO businesses and accelerate contact centre transformation world-wide. The India CoE takes care of end-to-end delivery, with emphasis on AI and digital technologies. Between its existing centre at Hyderabad and the site at Chennai, some 600 employees are working across multiple competencies — and contributing to a significant pool of intellectual property: Chennai has contributed over 30 patents — more submissions come from this centre than any other of the four R&D bases of the company.