ChatGPT may soon help consumers file complaints

The Ministry of Consumer Affairs is working on a ChatGPT-powered mechanism through which consumers can lodge complaints on the National Consumer Helpline (NCH), said a senior official.

“We can use the technology to help consumers lodge their complaints on NCH via text messages or voice notes,” said the official, speaking on the condition of anonymity. This will make it easier for aggrieved consumers to lodge complaints, the official added.