Changing Times: ‘AI, virtual assistants, chatbots to replace 69% of manager’s workload by 2024’

Artificial intelligence (AI) and emerging technologies such as virtual personal assistants and chatbots are rapidly making headway into the workplace. By 2024, Gartner predicts that these technologies will replace almost 69% of the manager’s workload. “The role of manager will see a complete overhaul in the next four years,” said Helen Poitevin, research vice-president at Gartner. “Currently, managers often need to spend time filling in forms, updating information and approving workflows. By using AI to automate these tasks, they can spend less time managing transactions and can invest more time on learning, performance management and goal setting.”