Centre plans chatbot like Alexa, Google Voice to deliver public services

The government on Friday invited bids to develop a chatbot or voice assistance application like Amazon’s Alexa or Google Assistant to deliver e-governance services to the public.

The artificial intelligence-based conversational platform is expected to interact with the public in multiple languages, analyse sentiments and intent, collect and analyse data to give personalised experience to users.

The National E-Governance Division of Ministry of Electronics and IT has invited proposals to build the conversational platform that can be deployed on the UMANG platform, which hosts various apps that provide government services to citizens.