Call centre fraud: US, CBI bust call centres defrauding elderly Americans; Details here

A joint investigation team of Indian and US officials has busted an alleged call centre racket. A report in IE today stated that the racket was targeting elderly residents of America for about nine years. It added that the backend operations of the call centre were being managed by at least six private companies located in Delhi, Gurugram, Noida, Jaipur, Faridabad and Uttar Pradesh’s Mainpuri.

The report stated that the victims had been receiving fake pop ups claiming a malware infection on their computers, and they nudged them towards a toll-free number. The toll-free number connected these users to call centres in India. The operators at these call centres would ask the users to give them remote access to their computers so that they could “solve” the problem. After that, the operators would list down fake problems in the computers and demand hundreds of dollars from the users for unnecessary software and services, the report added.