Bulk call records for QoS?

Around the time when the campaign for the Delhi Assembly elections was at its peak, in February the Telecom Enforcement Resource & Monitoring (TERM) cell of Delhi, an arm of DoT, issued letters to all the telecom operators to provide bulk call records on the ground that the quality of service (QoS) has to be confirmed using such a data. The TERM cells of other states also started issuing such letters for verifying QoS.

Since this was an absurd requirement, the telcos did not provide the same and said that TERM cells were not authorised to collect such data. In response, TERM cell sent a copy of the authorisation letter from the DoT which had also cited a letter of home ministry that was issued in 2019, but that was not for collecting bulk data.