BSNL fails to fix erratic broadband internet service, subscribers fume

Bharat Sanchar Nigam Limited’s (BSNL) poor internet service is giving tough time to subscribers who accused the telecom operator of failing to ensure proper service despite charging tariff for high-speed fixed line internet connectivity.

Scores of subscribers complained that even uploading and downloading a small file on BSNL broadband internet takes “long time” while the recently launched Bharat Fiber was no different.

A BSNL official said the reason for the poor internet connectivity was that the telecom provider has failed to upgrade its infrastructure in Kashmir which continues to result into inconvenience to the customers.