Bombay High Court seeks state’s response on implementation of cab aggregator guidelines, asks Union Surface Transport and IT ministries to be made parties to PIL

The Bombay High Court asked the state government on Wednesday what steps it had taken for the implementation of the customer complaint redressal mechanism to be provided by app-based cab aggregators under the Motor Vehicle Aggregators Guidelines, 2020 along with earlier directives.

The directions were issued after a division bench of Chief Justice Dipankar Datta and Justice Girish S Kulkarni heard a PIL filed by city-based advocate Savina Crasto, who raised grievances regarding ‘complex and ineffective’ redressal mechanism provided by an app-based cab aggregator.

The bench asked the petitioner to make the secretaries of the Union Ministry of Surface Transport and Ministry of Information Technology parties to the PIL to respond to concerns raised by her.