Bengaluru: Insurer walks back on word, told to pay Rs 50,900 for phone

BENGALURU: A top insurance firm that promised 100% clearance of claims in case of loss or damage of smartphones but failed to do so when a father and son made a similar claim, has been rapped by a consumer court. The court ordered a full refund of the device cost and a compensation of Rs 12,000 for the trouble caused to the duo.

On December 17, 2016, Bhuvaneshwarinagar residents T Mohan Kumar, 50, and his son Mokshith, 21, visited the Reliance Digital showroom in Nagarbhavi 2nd Stage and purchased a Samsung phone costing Rs 50,900. Representatives of Oriental Insurance Company Ltd coaxed Kumar into taking an annual insurance cover worth Rs 1,500 for the new phone, claiming that a full refund would be provided as insurance claim if the handset is lost or damaged within the insurance period.