Automation and AI in a changing business landscape

The ongoing Covid-19 pandemic seems to generally have dispelled a few hardened organisational “myths” (for example, large scale work-from-home is not possible) and forced companies to relook at how they work and interact with key stakeholders. Companies, and subsequently employees have been compelled to innovate-on-the-go (for example, quickly shipping large screen monitors and printers to the home of employees before lockdown closed the markets). Perhaps, it would not be an exaggeration to say that even the best drafted Business Continuity Plans (BCPs) for most companies were stretched to the limit and yet struggled to cope with the rapid and unpredictable evolution of the pandemic.