Australia watchdog says Vodafone misled customers over digital purchases

Australia’s competition watchdog said https://www.accc.gov.au/media-release/vodafone-to-compensate-customers-over-direct-carrier-billing-charges on Tuesday Vodafone had admitted that it misled thousands of customers for five years by charging them for digital content they bought unknowingly from the telecom company’s third-party billing service.

Vodafone, Australia’s third-largest telecom operator, has agreed to refund the wronged customers and accepted that it made misleading claims about its third-party direct carrier billing service, the Australian Competition and Consumer Commission (ACCC) said in a statement.

“Through this service, thousands of Vodafone customers ended up being charged for content that they did not want or need, and were completely unaware that they had purchased,” ACCC Chairman Rod Sims said.