Apple asks Hyderabad customers to go to Bengaluru for phone repairs

HYDERABAD: AN iPhone might sure be the apple of the eye for smartphone geeks, but the service centres in the city do not wish to repair the ‘sophisticated equipment’.It was recently that a father and two sons — Prakash Chand Patawari, Vikas Patawari and Pritam Patawari — filed a complaint with the State Consumer Disputes Redressal Commission (SCDRC) against Apple India.

The complaint stated that each of them had bought a new smartphone at a cost of Rs 80,000 from Big C mobiles in Secunderabad, an authorised dealer and service provider of the company. The phones, however, soon began to malfunction. When they approached the centre for repair, the trio was allegedly asked to go to Bangalore as the required machinery for repair was not available in the city.