Amazon, two others fined for unfair trade practices, poor service

MADURAI : The District Consumer Disputes Redressal Commission in Madurai directed three firms to pay a compensation of Rs 2.1 lakh to a couple due to unfair trade practices and poor service.

The commission directed Amazon, Samsung and Divine India to pay compensation for causing mental agony to the couple.

The couple purchased a Samsung phone in January 2021 from Amazon at Rs 59,000. In December 2021, they received pop-up messages on the phone from Flipkart, asking them to make necessary payments to upgrade the phone, with a warning that the phone would be locked if they failed to make the payments.