Amazon takes another ‘AI step’ to improve the customer experience

Amazon has already announced that it is going all out on integrating artificial intelligence (AI) across its products and services. In the latest development, the e-commerce giant is rolling out AI across a dozen of its largest warehouses so that it can screen orders for damage before they are shipped to customers.

According to a report by The Wall Street Journal, Amazon said that the technology will help it reduce the number of damaged items shipped to customers, speed up picking and packing and boost its efforts to automate more of its fulfilment operations.

At Amazon warehouses, workers check for signs of wear and tear as they pack the orders.