Amazon, Flipkart users say accounts blocked for multiple return requests

Amazon and Flipkart customers have been raising complaints that they were blocked after placing requests for product returns. Multiple instances of accounts being blocked without warning were reported.

According to a report in The Economic Times, customers are being blocked arbitrarily without any notice and nothing pointing to this is mentioned in the return policy either.

The report reads that an Amazon customer, also a Prime member, received an email from the company in October stating that her account had been blocked because she “consistently requested refunds for a large number of orders”. She had returned three items within a week, which prompted the action by Amazon without any warning. Even after repeated attempts to get the account reinstated, it remained blocked.