Amazon expects spike in customer traffic ahead; offers thousands of temp jobs in customer service

More than a month after e-commerce company Amazon India announced plans to hire people for 50,000 temporary jobs in its fulfilment and delivery network, the company now has positions available in its customer service segment as well. Amazon, on Sunday, said that it is providing nearly 20,000 ‘seasonal’ or temporary jobs in its customer service (CS) organization to cater to the expected demand in customer traffic in the coming six months, PTI reported citing a company statement. The new temporary employment opportunity is available in Hyderabad, Pune, Coimbatore, Noida, Kolkata, Jaipur, Chandigarh, Mangaluru, Indore, Bhopal and Lucknow.

Majority of the temporary vacancies are part of Amazon’s ‘Virtual Customer Service’ programme giving work-from-home options. The new positions will have associates resolving customer queries through e-mail, chat, social media and phone. The eligibility criteria for these positions would be 12th standard pass and proficiency in English, Hindi, Tamil, Telugu or Kannada. However, depending on the employee’s performance as well as business needs, a percentage of the temporary positions may be absorbed as permanent positions in Amazon towards the end of this year, according to the company. The hiring is in line with Amazon’s estimate that “customer traffic will further scale up over the next six months with the onset of Indian and global holiday seasons,” said Akshay Prabhu, Amazon India Director (Customer Service).