Amazon chatbot can now talk to you in Hindi

NEW DELHI: After adding a Hindi language option to its India website and app, global e-commerce major Amazon has now made its Automated Messaging Assistant or chatbot to learn Hindi. With the launch of the automated assistant in Hindi, Amazon customers who prefer Hindi can get their queries resolved in the language of their preference, without even connecting with an associate.

“When customers interact with the Automated Assistant, it first predicts the most likely issue they are trying to contact us for, post which customers can ask questions related to their issue and receive faster resolutions. By offering the Automated Assistant in Hindi, we are taking a big step towards localizing our post-order experience for Indian customers,” Akshay Prabhu, Director, Customer Service, Amazon India, said in a statement.