Amazon and Salesforce Expand Global Strategic Partnership

SAN FRANCISCO : Amazon Web Services, Inc (AWS), American e-commerce giant Amazon’s cloud computing business and CRM services provider Salesforce on Tuesday said that they are expanding their global strategic partnership with a slew of new initiatives.

Salesforce said that is introducing Service Cloud Voice, a new offering which integrates Amazon Connect, to provide contact center agents with told to deliver enhanced customer service support.

As part of its Service Cloud Voice offering, Salesforce will now offer Amazon Connect, a cloud contact center service from AWS that makes it easy for organizations to deliver better customer service at a lower cost.