Airtel acquires strategic stake in conversational AI startup Voicezen

Bharti Airtel has acquired a strategic stake in Voicezen, an early stage startup that is focused on conversational AI technologies. The acquisition comes under Airtel’s Startup Accelerator Program.

Gurgaon-based startup Voicezen has been working on developing advanced solutions that leverage machine learning, AI, speech to text and voice technologies to offer real time analytics to help brands serve customers better.

This investment will give Airtel preferred access to Voicezen’s technologies, which can be deployed across its customer touch points in multiple languages. These solutions will offer real time analytics and insights to make Airtel’s conversations with its customers more engaging and frictionless and enable faster resolution. It will also allow Airtel to make contextual offers to customers based on real time conversations.