Air India makes $200 mn initial investment for digital systems modernisation; to use ChatGPT-driven chatbot

Air India on Monday said it will be using ChatGPT-driven chatbot and various other initiatives as part of modernising the airline’s digital systems for which it has made an initial investment of USD 200 million.

The airline, which has embarked on the Vihaan.AI transformation programme, said significant progress has been made in its efforts to modernise its digital systems landscape, with multiple initiatives already completed and many more in progress.

It has already invested around USD 200 million in new digital systems, digital engineering services, and in creating an industry-leading digital workforce.