AI @ Work: How AI chatbots are answering HR queries

With the emergence of work-from-home and distributed models during the past few months, companies are witnessing an increased interest in Artificial Intelligence (AI) powered conversational chatbots. While these chatbots were primarily used for automating interactions with customers and partners, this year they have been used to automate employee helpdesks as well. With leave, attendance, payroll, and employment details setting the bar with higher volumes, there has been a tactical shift in employees’ interest towards newer AI-chatbot offerings such as health and wellbeing, conversation enabled meetings, performance, remote knowledge repository access.