AI transforming agent for experience elevation and personalisation

We are living in an age of instant gratification and consumption. From the way we order food to book tickets, everything is immediate. Customer service is no different, and no one likes to wait. Today, customers expect quick and accurate answers to their queries, and have little patience for subpar experiences. Today, most customers log out of their calls after they get frustrated with the endless loop and waiting time for IVR calls that are still preferred by many firms.