AI is augmented intelligence for us: Genpact CEO

Trust and people’s judgement will generate a higher value than pure technology in an era dominated by artificial intelligence and machine learning, Genpact CEO NV ‘Tiger’ Tyagarajan said.

New York-based Tyagarajan told ET in an interview that, going forward, AI would stand for Augmented Intelligence and not Artificial Intelligence. He also talked about the impact of the recent Delhi violence on India’s global image and the scare from the Covid-19 virus. Excerpts:

BPO is people-heavy. How are you striking a balance with tech like AI and ML?