Aadhaar based e-KYC, OTP-based conversion in new telecom reforms. Check details

Days after the Union Cabinet announced reforms in the telecom sector impacting both companies and users, the department of telecommunications issued a series of orders to implement “contactless, customer-centric and secured KYC processes.” A mobile subscriber has to undergo in-person KYC processes for a new mobile connection or converting prepaid connection to postpaid or vice-versa. The reforms have been brought in to digitise KYC processes and make subscriber acquisition completely online.

“Online service delivery has become an acceptable norm in the recent past and most of the customer services are being offered through internet with OTP{ authentication.