Generative AI’s biggest impact could be felt in banking and technology

A new generation of artificial intelligence (AI) is poised to turn old assumptions about technology on their head.

For years, people working in warehouses or fast food restaurants worried that automation could eliminate their jobs. But new research suggests that generative AI — the kind used in chatbots like OpenAI’s ChatGPT — will have its biggest impact on white-collar workers with high-paying jobs in industries like banking and tech. A report published on Thursday by the Burning Glass Institute, a nonprofit research center, and SHRM, formerly the Society for Human Resource Management, stops short of saying the technology will do away with large numbers of jobs.