TCS expands strategic partnership with Aviva with 15-year agreement in UK

Tata Consultancy Services (TCS) on Tuesday announced a 15-year expansion of its partnership with Aviva, the UK’s Insurance, Wealth and Retirement provider, to transform Aviva’s UK Life business and enhance customer experience leveraging the TCS BaNCS™ based platform. As part of this, the end-to-end policy administration and servicing will expand to cover over 5.5 million policies, to be managed by Diligenta, TCS’ FCA regulated subsidiary in the UK, on behalf of Aviva.

Aviva and TCS have jointly transformed the end-to-end experience of Aviva’s customers over the years, through a strong foundation of digitization and simplification. Aviva has now engaged TCS, to extend this enhanced customer experience using the same future-proof TCS BaNCS™ based digital platform to administer other Aviva books of business.