UK parcel firm disables AI after poetic bot goes rogue

A parcel delivery firm in Britain has disabled the artificial intelligence (AI) function in its online chat systems after a frustrated user coaxed the system into composing a poem about how bad the company’s customer service was.

“There was once a chatbot named DPD, Who was useless at providing help,” the bot wrote after Ashley Beauchamp gave up trying to get it to share a phone number for customer services and asked it to write a poem about bad chatbot service instead.