Restaurateurs flag steep charges by food delivery apps

Calling out food delivery apps for steep charges to restaurants, of as much as a total of 55%, restaurateurs Riyaaz Amlani and Zorawar Kalra say networks like the Open Network for Digital Commerce (ONDC) could help their businesses become more profitable.

The restaurateurs said on a podcast that Zomato and Swiggy are eating up around 55% of their order values through charges for delivery, discounts and discovery.

Speaking to Zerodha co-founder Nikhil Kamath on a podcast, they asserted food delivery commissions beyond 12% are simply not sustainable. Aggregators, they pointed out, were current charging around 24-28%.