Customers accuse Swiggy of charging extra Rs 3 on orders, company says ‘tech bug’

Food aggregator Swiggy is facing criticism for allegedly adding an extra Rs 3 to customers’ orders. However, the business has since published a statement calling it a “tech bug”. Additionally, Swiggy insisted that customers had only been charged the agreed-upon sum.

Many people complained on X (formerly Twitter) by posting images of their food bill, which showed that the bill total was rounded off to the following whole number, and an extra Rs 3 was added to the bill.

A user with the username @kingslyj first highlighted the issue, sharing a bill showing a Rs 3 discrepancy between the total cost and the amount charged by Swiggy. He provided a screenshot of the bill, showing that the total cost should have been Rs 671.91 after all fees and reductions, Swiggy instead charged the customer Rs 675.