Zomato launches AI chatbot for seamless food ordering for ‘Gold’ customers

Food delivery and restaurant aggregation platform Zomato has introduced ‘Foodie Buddy,’ also known as Zomato AI, a personalised artificial intelligence (AI) based chatbot. The company said in its recent blog post that the chatbot has been designed to assist customers in making their dining choices.

According to the platform, this feature will be accessible exclusively to Zomato Gold members and will be launched in a phased manner.

The platform revealed that Zomato AI operates on a multiple-agent framework, endowing it with a diverse range of prompts for various tasks, essentially granting it multiple capabilities to cater to customer needs around the clock.