Tech Mahindra, Google join hands to launch GenAI powered Email ‘amplifAIer’

Tech Mahindra on Tuesday announced a partnership with Google to launch Generative AI powered Email ‘amplifAIer’ under its suite of artificial intelligence (AI) offerings.

The Email amplifAIer will serve as a one-stop solution to manage all email communication of contact centers for enhanced customer service.

It will also bring the power of Generative AI to provide unified visualisation and automation technique, enabling a human in loop philosophy to deliver outcomes in a responsible manner to improve customer experience, according to the company.