Voice payments in local language bridge an eDivide

Imagine having to press keys on your mobile 52 times to make a bank transaction. For the 300 million people in India who do not have a smartphone, to transfer money using Interactive Voice Response System (IVRS), this is a reality if not for AI4Bharat’s work with the National Payments Corporation of India (NPCI) to ease this process and make banking seamless in Indian languages.

This technology is expected to significantly help feature phone users get the benefit of digital railroads such as Unified Payments Corporation (UPI). The NPCI, the platform for operating retail payments and settlement systems in India is working with AI4Bharat, an open-source language artificial intelligence (AI)